Delivery and Return
Order cancellation
For any order cancellation, please note that a fee of $4.99 will be withheld from your order. Thank you for your understanding !
Delivery
We currently offer free delivery on orders of $100 or more before taxes.
Otherwise the delivery costs are
POSTCANADA scale partner of The boutique
QUEBEC
From 0 to 3 kg Canada: 8.50 dollars (additional charge if express choice within 48 hours)
From 4 to 6 Kg Canada: 12.50 dollars (additional charge if express choice within 48 hours)
From 6 to 10 Kg Canada: 18.50 dollars (additional charge if express choice within 48 hours)
To which we add the taxes in addition
OTHER PROVINCE CANADA
From 0 to 3 kg Canada: 10 dollars (additional charge if express choice within 48 hours)
From 4 to 6 Kg Canada: 15 dollars (additional charge if express choice within 48 hours)
From 6 to 10 Kg Canada: 20 dollars (additional charge if express choice within 48 hours)
The scale remains the same for the USA
Europe on request
We suggest free in-store pickup as the quickest option with a curbside pickup space available in front of our store: 1168 avenue Cartier G1R2S7 Quebec (former artistika hairdresser)
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Products purchased in store are non-exchangeable and non-refundable.
Return or Exchange | Online ONLY
If you are not satisfied with your purchase, we will exchange the goods for the same within 7 days.
What are our return and exchange conditions?
To be eligible, the merchandise must be intact, that is, it must not have been worn, washed or damaged. Your purchase must be accompanied by its original label.
** Please note that returns and exchanges are not accepted for jewelry, underwear and accessories, cosmetics, food, table linens, figurines, etc. As well as for items on sale at 50% off
How to return to store?
Before making a return, you must absolutely write to us at the following address petiteprovencequebec@gmail.com to tell us the items to return
You can return or exchange items on site at our physical store without any worries. Come meet us at Petite Provence Canada 1168 Avenue Cartier G1R2S7 Québec.
We do not accept returns on Saturday and Sunday.
How to make a return or exchange by mail?
Before making a return, you must absolutely write to us at the following address petiteprovencequebec@gmail.com to tell us the items to return.
Simply return your items to be returned and/or exchanged to us by post to the following address:
PETITE PROVENCE CANADA
1168 Avenue Cartier
G2R1S7 QUEBEC
Please note that a voucher is issued after receipt and verification of the goods in store and can take between 1 to 5 working days.
Return fees ?
In the event of a return, delivery costs if applied during delivery of the goods are not refundable. In addition, return costs are at the customer's discretion.
In the event of an exchange, delivery costs applied upon delivery of the goods are not refundable. However, return costs are at the customer's discretion. However, the cost of returning the new merchandise will be covered by the store.
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Return or Exchange | In store ONLY
If you are ultimately not convinced of your purchase, we can exchange the goods or offer you a credit note of the same value within a maximum of 7 days. There is no refund possible.
A credit note is offered to you until the essentials reopen to allow your exchange on any product sold in store
For more information, please write to us at petiteprovencequebec@gmail.com